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Ticketcustodian provides the following functional features whilst managing your RT environment: - Secure transactions : 256 bit SSL security
- Redundant server/database configuration
- Redundant network configuration ensures high availability
- Managed upgrades to latest RT version included in all packages
- Copies of your RT database always available on request. It is YOUR data
- Ability to interface into a variety of email queues/systems using our Mailcustodian experience
but Ticketcustodian also provides the following: - Dedicated support personnel
- Friendly efficient service
- Understand your concerns and are willing to go the extra distance
- Telephone and email support always available
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